Yes, there is a cost associated with being in a location that is more remote and consequently more peaceful than the crowded beaches of Phuket, Pattaya, Samui etc. To provide our guests with the highest quality of fresh seafood, fruit, vegetables and other consumables requires us to make frequent trips to mainland Thailand. We get supplies from Phuket, Bangkok and even as far as Chiangmai, where many varieties of vegetables such as endives are grown. There is nothing available locally and certainly not when catering for an average of 250 guests, for breakfast, lunch and dinner. Although we can absorb some of these transportation costs we also must pass some on to our guests.

You might also be surprised to know that, there are times during the year – especially from November to April – that seafood is scarce on the island, prices go up because of a higher demand, and that local fishermen do even take their catch to Phuket were the demand is even higher and therefore the money made of the sale of their catch becomes even greater!

One particular product that may appear to be excessively expensive throughout Thailand is wine. This is not due to gouging by the restaurants, hotels and resorts but is a reflection of a huge import tax levied on this beverage, in the region of 300%. To this one must add brokerage fees for the wine merchant coupled with transportation costs from the country of origin to Bangkok and Bangkok to Koh Lanta. Nevertheless, we do stock a wide variety of wines catering to our guests’ demands. And you may want to know that we still manage to sell some of our wines at a cheaper price than many other tourist destinations in Thailand, including Bangkok!

We wish to advise you; a) swimming pool on the hillside

At Pimalai we welcome a wide range of guests be they honeymooners, families, retired seniors, etc. In general we do not have too much kids at the resort – apart specific times such as Christmas or Easter holidays. At times there may be perceived conflicts between those who come here for peace and relaxation and those who are interested in more boisterous pursuits. This is especially noticeable when younger children play near water when their vocal volumes tend to increase! We would therefore ask that in the upper pool – the very large pool on the hillside - the younger children, those under 12 years old, only use the small area of the pool; basically the area on the left side of the waterfall feature, when facing the bay. Please note that Kids under 12 are not allowed in the larger area of the pool (right side of the waterfall feature). We would also like to remind that parental supervision of children in any of the pools is essential at all times.

We wish to advise you; b) children in dining areas.

Parents, we ask you for your co-operation in safeguarding your children when in the restaurants. At times our waiters and waitresses are carrying trays laden with hot foodstuffs and beverages and may not see a toddler that is running around...accidents can be prevented. During breakfast buffets the restaurants are quite busy as the guests move to and from their tables to the serving displays so, again, we would appreciate that the children remain seated at the tables at this time.

We try to keep our “Seven Seas restaurant” on the hillside as a tranquil dining setting and wish to advise that in order to preserve its peaceful atmosphere that this restaurant be reserved for “adults only” during the evening dinner time; therefore children under 12 are not allowed. Our other restaurants (3) and @ Home Dining service – meals delivery in accommodation – is always available for families at this time.

1) Medical Certificates and Diving

We recommend all customers to have a medical check before diving, and can email a diving medical form to you for your Doctor to sign before traveling. In some cases a diving medical certificate is mandatory, after an operation, or heart or lung problems, or previous serious injury or certain allergies etc… Please note this must be a medical certificate specifically allowing you to take part in recreational scuba diving with out restrictions and dated within the last 30 days.

2) The changing seasons and Diving

At some time towards the end of April our season will normally change, with the wind direction moving from the South East to North West. This causes the sea conditions and wave movement to alter in the Andaman Sea, combined with higher and lower tides on the beaches of Koh Lanta. At some time during this period we will need to remove our eco friendly floating jetty in front of the resort, and make other arrangements for diving excursions, as it will not be possible to depart direct from Pimalai .............. All customers should be aware that it is not always possible to go diving during this period, or may involve car transfers and other delays due to logistical problems.

PLEASE NOTE IT IS NOT POSSIBLE TO PREDICT WHEN THE WEATHER CONDITIONS WILL CHANGE, IT COULD BE ANY TIME IN APRIL OR MAY............

Guests are encouraged to enjoy wearing comfortable informal clothing. We do not have in place a strict dress code but as a matter of courtesy we wish to recommend that smart casual attire be worn at breakfast and dinner. Beachwear is acceptable at the beach restaurant and dining facilities adjacent to the pools.

At the “Seven Seas”, our signature restaurant, we are a little bit more formal and request – at breakfast and dinner services - that guests come more appropriately clothed, so we do not allow “thongs”, “short shorts”, swimsuits or overly revealing attire.

Although we do not promote ourselves as a family oriented resort we do regularly welcome families, mainly during the green season, especially from Thailand and nearby countries. Most of these families have selected us so as to enjoy the tranquility of our surroundings, the good clean air found amongst the tropical vegetation and the fact that we are right on a beach where children enjoy collecting shells, chasing crabs, kicking a ball or building a sand castle! A children’s menu is also available at our restaurants. We can also arrange for babysitters if so requested.

We have on occasion had requests to set aside an area that caters specifically to activities for children and keep them gainfully occupied, especially on rainy days. In response, we have decided to allocate a small area for that purpose. We would not dare to call it a “Kids Club”. They is simply a game/ play room; one for the younger ones (mainly 4 to 8 years old) furnished with basic child-minded games; one for the older children, up to 8 years old, where a couple of play station are available for their enjoyment. This children’s corner operates from 9:00 a.m. to 6:00 p.m. excluding a lunch break from 12:00 noon. to 1:00 p.m.

One of our staff is on standby to supervise the children during the opening hours. Note: children who do not behave properly will be asked to leave the Children’s Corner. Please note that this Game/play room is closed from November to April.

More and more the tourist season in now lasts for 12 months of the year. The most popular time of the year to visit the kingdom, especially for guests living in cold northern climes, has traditionally been from about mid-November to April. Transportation and accommodation rates reflect the high demands during this period. However there are certain advantages for holidaying here in the “off/ summer” season and more people are selecting to visit at that time. This is especially true for those who wish to avoid the intense heat and burning sun and those who like a more peaceful and leisurely holiday without having to battle crowds of fellow tourists.

Yes, there is a greater chance of having rainy days in the so-called “green” season but on average, at the Pimalai location, these, only account for about 6/7 days per month. The resort is in the lee of both mainland and also of Koh Lanta’s spinal mountain range and is thus protected from much of the stormy weather that is experienced in central and northern . When it does rain it generally arrives in the form of short intense showers and an hour or two later the sky is clear again. And yes you may experience a full grey and rainy day.

It is recognized that, globally, climates are changing and wide variations from the normal conditions do at times occur. The fact that partly because of changing global weather patterns, the green summer season now means fewer rains and long periods of delightful sunny weather. Kantiang bay where is located the resort is sheltered allowing swimming almost all year around; in fact we probably raise the red flag about 20 times only throughout that season.

If you do elect to visit us during the “green” season, and we encourage you to do so, we have enough activities to keep you occupied indoors if it is raining and outdoors when conditions allow. ndoor activities include taking our ever popular Thai cooking lessons, experiencing the ultimate in rejuvenation at our spa, working-out in our gym and sports complex, borrowing reading materials, DVDs or games from the library, sending e-mails (by the way internet use is free here!), etc.…and nobody will object to you having a peaceful nap with the soothing sound of rain dancing on the roof. Outdoor activities include, playing tennis, body-surfing in the sea, swimming in the warm waters of our pools, visiting a nearby national marine park, elephant trekking, touring the island and visiting the markets. The beach is always popular with joggers, strollers and beachcombers. For photographers this is also a good time to take photographs of seascapes, brilliant sunsets, wonderful cloud effects, lush green flora, etc….And by the way the temperature never goes below 30 degrees Celsius!...

Yes, English is the common language of communication in Thailand’s tourist resorts. We require and try to employ staffs who have different levels of English proficiency depending on their positions. For example our Guest Service Officers and senior staff have usually graduated from university with a strong English component in their degree. The waiters and waitresses normally have had post-secondary training at a technical institute or vocational training school. Our policy is to hire local people as much as possible but unfortunately the educational opportunities are minimal on Koh Lanta so their English may be somewhat limited. They fill the positions as housekeepers, boat crews, laundry maids, etc. However, we do have regular professional English language instruction for all staff that interface with the guests.

This year, during the green season we have scheduled 4 months of intensive English instruction using a recently developed SHELL (Specific Hotel English Language Learning) program created by an Englishman who has had many years of teaching experience in Thai hotels. Pimalai’s guests come from many different countries and speak English with a variety of accents which may impede the understanding of questions the guests may ask. If this occurs we ask that the guest to please be patient, repeat the question and talk slowly. If a satisfactory answer is still not forthcoming then a supervisor should be called. Most of our guests understand how difficult it is for Thais to learn English, a language that is completely different in pronunciation, tone, structure and script from the Thai language.

The resort can also offer transfers by helicopter  both from Phuket and Krabi airports. Estimated flying time to/from Krabi airport is 31 minutes, and to/from Phuket airport 36 minutes. Price and availability upon request.

During the high season the seas are calm and guests have the option of swimming in either of the resort’s 2 infinity pools or in the warm blue waters of the Andaman Sea. During the green season (May to October), we may have the red flag raised about 20 times during that period. In general and because of the bay being sheltered, swimming in the sea is almost all year round..

There is no golf course in the vicinity of the resort. We may be able to assist you in finding a suitable course on mainland Thailand before or after you visit Pimalai.

There is a small but active market in the village of Baan Saladan at the northern tip of Koh Lanta. You can arrange for resort transportation to take you there. There are limited shopping available from May to October.

To our knowledge there have not been cases of malaria recorded on Koh Lanta. The resort has a pest control program in operation and for that reason the population of mosquitoes is rather low on our property. If you are concerned then you may wish to apply an insect repellent.

If you intend to spend a lot of time in the northern regions of Thailand where malaria is more common you should consult your doctor or local health authority for advice re anti-malarial medications.

The resort has a qualified nurse on duty for 24 hours a day. More serious ailments may be treated at the Koh Lanta Hospital which has English speaking medical staff, a pharmacy and dental clinic. We will always be able to help with language via one of our Guest Services Officers.

Not all of the accommodation units are readily accessible by wheel chair but most of the restaurants, libraries and other facilities may be reached by wheelchair. The paths within the resort, though steep in places, are also navigable. For more information contact our reservations department and indicate that you would like an accommodation unit that is easily accessed by wheelchair.

Generally Thais are quite open to western ideas and behaviour but within certain limits. One should realise the King of Thailand is absolutely respected by Thai people and the monarchy should in no way be questioned or criticised. The majority of Thais (96%) are Buddhist and there are thousands of wats (temples) throughout the country including two small wats on the east coast and on the north end of Koh Lanta. When visiting a wat, wear appropriate clothing...beach shorts and tank tops are not appropriate. Monks should not be touched by women. The 2-handed “wai” greeting is common in Thailand. You may return the greeting with a smile, eyes cast downward and a slight bow or you should simply smile and say thank you. It is best that you do not initiate a “wai” as there is a protocol as to who should “wai” first. Thais are not used to skimpy clothing and topless or nude sunbathing is frowned upon.